Alexa is back online after a two-hour outage that left users across Europe unable to access Amazon’s smart assistant and other devices

  • Amazon’s virtual assistant Alexa crashed across Europe from 07:00 GMT today
  • There were over 8,000 reports of problems with device during two-hour outage
  • Many users said they were unable to wake their voice-activated Amazon Echo
  • Amazon has not confirmed cause of issue, which also affected its Fire TV Stick







Amazon’s virtual assistant Alexa is back online after a two-hour outage across Europe left users unable to wake or access their smart devices this morning. 

According to Down Detector, a website that monitors such issues, there were more than 8,000 reports of problems with the smart devices.

Issues first began to surface at around 07:00 GMT but were resolved by about 09:00 GMT. 

Amazon has so far not confirmed the cause of the problem. 

When issuing voice commands to Alexa devices, users were either met with silence or received messages saying ‘something went wrong’. 



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